Privacy Policy

This Privacy Policy explains how HAP Solutions ("we", "us") handles personal information submitted through this website. It applies only to this website.

1. Information we collect

When you send the email prepared by the inquiry form, we receive:

• your full name, mobile number and email address;
• the service you are enquiring about;
• the message you write; and
• your confirmation that you agree to this Privacy Policy.

We do not ask for, and you should not send, passwords, bank account credentials, card details or other sensitive financial information through the form.

When any website is visited, technical information such as your IP address and browser type is processed by our hosting provider to deliver the site and protect it from abuse. This website does not use advertising or analytics cookies. [Update this section if analytics or cookies are added.]

The contact section shows an embedded Google Map of our office. When the map loads, your browser connects to Google, which may receive your IP address and set cookies in line with Google's Privacy Policy. The "Get Directions" and "Open in Google Maps" links take you to Google Maps directly.

If you contact us by phone, email or WhatsApp, the information you share is handled under this policy as well as the terms of the service you use (for example, WhatsApp's own privacy policy).

2. How we use your information

• to respond to your inquiry and discuss the service you are interested in;
• to prepare a quotation or explain documentation requirements on request; and
• to protect the website against spam and misuse.

We do not send marketing messages unless you have separately agreed to receive them.

3. How your inquiry is delivered

The inquiry form prepares an email in your email app. The website does not submit your form details to a server. We receive the inquiry only after you send it through your email provider. The website itself does not store inquiries in a database. We do not sell or rent your personal information.

4. Retention

We keep inquiry emails for as long as needed to respond to you and for any related engagement, and then for [retention period, e.g. 24 months] unless a longer period is required by law. You may ask us to delete your inquiry earlier.

5. Your choices and rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 where applicable, you may ask to access, correct or delete the personal information you have given us, or withdraw your consent. Contact us using the details below.

6. Security

We take reasonable measures to protect the information you send us, including encrypted (HTTPS) connections. No method of transmission over the internet is completely secure.

7. Changes to this policy

We may update this policy. The "Last updated" date above shows when it last changed.

8. Contact

For privacy questions or requests, contact HAP Solutions at hapsolutions2026@gmail.com or write to us at Room No: S-06, 2nd Floor, Begum Complex, UKS Road, Kozhikode, Kerala – 673001, India. [Name a grievance officer here if required.]

See also our Terms and Conditions.